Aroha Calls vs hiring a receptionist
A full-time receptionist is valuable, but most small businesses need 24/7 coverage, instant summaries, and bookings without payroll overhead.
| Category | Aroha Calls | hiring a receptionist |
|---|---|---|
| Coverage | 24/7, weekends, holidays, and busy periods | Usually business hours unless you hire extra cover |
| Cost | Plans from NZ$99/month | Salary, training, cover, payroll, and management |
| Memory | Caller ID, CRM timeline, transcripts, and summaries | Depends on manual notes and staff consistency |
| Scalability | Handles multiple callers and locations by plan | Requires more people as volume grows |
| Best fit | Businesses that want managed AI coverage fast | Businesses that need a human in-person role |