Terms of Service.
Effective 29 April 2026. These terms are a comprehensive operating draft and should be legally reviewed before launch.
Eligibility
You must be at least 18 years old, have authority to bind the business you represent, and provide accurate account, billing, and business information.
Services
Aroha Calls provides managed AI receptionist and related services. Depending on your plan (Lite, Essentials, Professional, Premium), services may include phone numbers, call answering, bookings, CRM memory, Email AI, Messages AI, Aurora, analytics, and support.
Managed setup
You are responsible for supplying accurate business hours, services, pricing, policies, booking rules, emergency instructions, and transfer details. We configure the AI from those instructions and may ask for clarification before go-live.
Acceptable use
You must not use Aroha Calls for unlawful, deceptive, abusive, high-risk emergency-only, spam, harassment, or regulated use cases without our written approval and appropriate compliance controls.
AI limitations
AI can make mistakes. You must review critical workflows, keep business rules current, and not rely on Aroha Calls as the only method for emergency, medical, legal, or financial decision-making.
Billing
Subscriptions are billed through Stripe. Plans renew automatically unless cancelled. Taxes may apply. You authorize recurring charges for the selected plan and any approved add-ons or usage charges.
Cancellations
You may cancel through the dashboard, Stripe Customer Portal, or support. Cancellation stops future renewal and access usually continues until the end of the paid billing period.
Refunds
Refunds are governed by the Refund Policy, including the 7-day money-back guarantee for new customers from activation.
Customer data
You retain responsibility for the data you provide and for notifying your own callers, staff, and customers about AI call handling, recording, and data use where required.
Availability
We aim to provide reliable service, but outages, provider downtime, carrier issues, maintenance, and third-party failures can occur.
Intellectual property
Aroha Calls, Aroha AI, Aurora, site content, software, workflows, and branding belong to Aroha Calls or its licensors. You may not copy, resell, or reverse engineer the service.
Limitation of liability
To the maximum extent permitted by law, Aroha Calls is not liable for indirect, consequential, lost profit, lost revenue, or lost opportunity damages.
Contact
Questions about these terms can be sent to support@arohacalls.com.