Refunds, cancellations, and billing handled cleanly.
Plain-English subscription terms for Aroha Calls customers. Billing is managed through Stripe, and cancellation controls live inside your customer dashboard.
Need help with billing?
Email support@arohacalls.com with your account email, plan name, invoice number if available, and a short explanation of what happened.
To cancel a subscription, sign in to your dashboard, open Billing, and launch the Stripe Customer Portal. Stripe records the cancellation and sends the update back to Aroha Calls.
7-day money-back guarantee
New Aroha Calls subscriptions include a 7-day money-back guarantee. If the managed service is not the right fit, contact support within 7 days of your first successful subscription payment and we will review and process the refund where eligible.
Monthly subscriptions
Monthly plans are billed in advance and can be cancelled through the customer dashboard or Stripe Customer Portal. Cancelling stops future renewals. Access and managed support may continue until the end of the paid billing period unless we agree otherwise.
How to cancel
Sign in, open Dashboard, go to Billing, and launch the Stripe Customer Portal. Stripe records the cancellation and sends the subscription update back to Aroha Calls. You can also contact support if you cannot access the dashboard.
What cancellation changes
Cancellation stops future renewal. It does not automatically reverse past invoices, remove all historical records, or guarantee immediate shutdown before the end of the already-paid period unless the subscription is cancelled immediately by authorised admin action.
Annual subscriptions
Annual plans are discounted prepaid subscriptions. Refunds after the initial guarantee window are not automatic, but we will review billing errors, accidental duplicate charges, or exceptional circumstances fairly.
Setup work and managed service
Aroha Calls is a managed service. Once custom setup, knowledge-base configuration, phone routing, AI tuning, or onboarding work has started, refunds may be limited to unused subscription time unless the issue is caused by Aroha Calls.
Billing issues
If you believe you were charged incorrectly, contact us with the invoice number and account email. We will investigate Stripe records, subscription events, and account history before confirming the result.
Failed payments
If a payment fails, Stripe may retry payment and Aroha Calls may mark the subscription as past due. Some managed services may pause if billing remains unresolved. You can update the payment method from the Stripe Customer Portal.
Plan changes and prorations
When a plan is upgraded, downgraded, resumed, or cancelled mid-cycle, Stripe may create prorations or invoice adjustments depending on the billing configuration. The dashboard and invoices are the source of truth for billed amounts.
No chargeback games
If there is a billing issue, contact Aroha Group first so we can inspect Stripe invoices, subscription events, and account history. Fraudulent disputes, abusive chargebacks, or misuse may lead to suspension.
Refund method
Approved refunds are returned to the original payment method through Stripe. Processing times depend on your bank or card provider and are outside Aroha Calls' control after Stripe submits the refund.
This policy is a working operational draft and should be reviewed by a qualified professional before launch. It does not limit consumer rights that cannot be excluded by applicable law.